iHerb는 1996년 미국에서 설립되어 전 세계 180개국 이상의 고객에게 서비스를 제공하고 있습니다. 미국, 한국, 홍콩, 사우디아라비아에 전략적으로 위치한 물류 센터에서 주문 상품을 직접 발송하며, 신속하고 안정적인 배송 서비스를 제공합니다.
General Information
Orders near the tax-free limit may be assessed by Duties and Taxes (D&T) as the currency exchange rate may vary.
To find out if you need additional licenses or permits to import the items, please check with your local customs office.
Customs Information
Import tax and duties will be imposed on orders with the total value exceeding $3 USD.
For information about customs, import duties, etc., visit: Indonesian Customs and Excises
Restrictions
According to Indonesia Customs regulations, the quantity limit for supplements is 5 items per order. The maximum total quantity is 20 items per order. The following substances are not allowed to be imported into Indonesia: poppy seed, hemp, DHEA.
Shipping
The estimated delivery date is available during checkout. However, it may be affected by air freight delay, Customs hold, or any other complications outside of iHerb’s control.
For UPS and DHL, you may need to pay import taxes, customs duties, or a brokerage (handling) fee which are separate from your shipping fee. You will be billed directly from the carrier of your choice.
| Carrier | Order limit | Tax & Duties | Tracking | Contact Info |
|---|---|---|---|---|
| Rincos/JNE | Max weight: 4.5 kg (10 lbs) | Included | Full tracking | Rincos Customer Service: +62 821 2340 9673 JNE Customer Service: +62 21 2927 8888 |
| Ninja Express | Max weight: 4.5 kg (10 lbs) | Included | Full tracking | Ninja Express Customer service: [email protected] +62 21 2926 4120 |
| UPS | Max weight: 68 kg (150 lbs) | Not included - may be collected at delivery | Full tracking | UPS Express Customer Service: +62 21 2753 4884 |
| DHL | Max weight: 68 kg (150 lbs) | Not included - may be collected at delivery | Full tracking | DHL Express Customer Service: +62 21 7917 3333 |
*Customers must provide a copy of the following documents in order to clear their order from customs:
Contact Us
Click here to contact iHerb's customer service.
