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Delivery/Shipping - Free delivery on orders over 35 €*

We provide free delivery on orders over 35 € with a range of reputable shipping carriers. Some carrier and product exclusions may apply.

• Home Delivery - Global Air: €5 shipping for orders below 35 €
• Pickup service - Mondial Relay: €5 shipping for orders below 35 €

VAT & Custom Duties

iHerb is registered in the Import One-Stop Shop (IOSS) and will collect, declare, and pay the VAT to the tax authorities for distance sales of imported goods with a value not exceeding €150. VAT is included transparently in our pricing. Order limit/value caps may be in place for some couriers to support automated clearance.

Why might you see customs duty and discount at checkout?

At iHerb, we understand customers do not want surprise costs. That's why we reimburse any applicable customs duties through a discretionary discount applied at checkout if your order exceeds €10. Customs duties are displayed for transparency.

From July 2026, a €3 customs duty applies to certain goods imported from outside the EU in parcels valued under €150. This duty is part of new EU customs rules designed to create fairer competition, strengthen product compliance checks, and support customs processing for the growing volume of international e-commerce shipments.

The €3 customs duty applies per customs product category, not per iHerb product category. If your order contains multiple products that belong to the same customs product category, only one €3 customs duty will apply. If your order contains products that belong to different customs product categories, more than one €3 customs duty may apply depending on the number of categories represented in your order.

Example: If your order contains three supplements that all belong to the same customs product category, a single €3 customs duty will apply. If your order contains supplements, skincare products, and pet products that fall into three different customs product categories, customs duties of up to €9 will apply (€3 per category).

Very occasionally customs duties may unintentionally be applied. If this happens please contact customer service.

Timing

We endeavour to deliver to you as fast as possible. Our products are air-freighted directly to you from our temperature controlled, GMP/IOSS certified warehouses in the USA. Timelines are estimated at checkout.

On occasion, some orders may be subject to longer transit times due to air freight delays, customs clearance, or any other unforeseen complications outside of iHerb's control.

Courier Information

• Colis Prive: All duties, taxes, and import fees are pre-collected at checkout to expedite customs clearance; no further customer payments are required upon delivery.
  • For shipping related inquiries regarding Colis Prive orders, please contact the Colis Prive Customer Service at https://colisprive.fr/en/help/how-to-contact-colis-prives-customer-service/.
• Mondial Relay: All duties, taxes, and import fees are pre-collected at checkout to expedite the customs clearance; no further customer payments are required upon delivery.
  • For shipping related inquiries regarding Mondial Relay orders, please contact the Mondial Relay Customer Service at https://www.mondialrelay.fr/contact-clients-particuliers/ or 09 69 32 23 32.

Restrictions

At iHerb, we respect the rules and regulations of each government and do our best to block prohibited products from our site. However, the regulations can change frequently, and therefore we strongly recommend customers conduct due diligence to ensure the products that you are importing are permitted in your country. See also iHerb’s Terms of Use.

Contact Us

Click here to get connected with iHerb's customer service.