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General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office in United Arab Emirates to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

For information about customs, import duties, etc., visit: UAE Federal Customs Authority

Shipping

All iHerb products are sourced from trusted U.S. brands and suppliers. Orders are shipped by air freight from our U.S. or Saudi Arabia warehouses directly to your country.

The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.

DDP (Delivered Duties Paid) service is now available for shipments to UAE. All duties, taxes, and import fees are pre-collected at the time of checkout to expedite Customs Clearance; no further payments are required at the time of delivery.

• Global Air with Tracking: If Global Air with Tracking is selected, then iHerb will ship with the quickest and most affordable carrier in your region via, Shipa, Elite, Transcorp,SMSA Express or Aramex. Please see below for details on each carrier option.
• Global Air (Climate Controlled): If Climate Controlled service is selected, iHerb will allocate the quickest and most affordable shipping carrier in your region, SMSA Express or Transcorp. Please refer to the shipping service detail below for each carrier option.
• SMSA Express: For shipping related inquiries regarding SMSA Express orders, please contact the SMSA Express call center at +971 600527225 or email at [email protected]
• ARAMEX: For shipping related inquiries regarding Aramex orders, please contact Aramex – United Arab Emirates - Dubai at +971 (600) 544000 or email at [email protected]
• Shipa: For shipping related inquiries regarding Shipa orders, please contact the Shipa Customer Service at +971 600 574472 or email at [email protected]
• Elite: For shipping related inquiries regarding Elite orders, please contact the Elite Customer Service at +971 42205007 or email at [email protected]
• Transcorp: For shipping related inquiries regarding Transcorp orders, please contact Transcorp customer service at 800- CHILL or email at [email protected]

Restrictions

At iHerb, we respect the rules and regulations of UAE government and do our best to block Customs prohibited products from our site. However, please be aware, the following substances are not allowed to be imported into UAE: poppy seeds, medicinal products

Contact Us

Click here to get connected with iHerb's customer service.